Shipping policy

Thank you for shopping with My Store. This Shipping Policy explains how we process, pack, and deliver your orders. By placing an order, you agree to the terms described below.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
During peak seasons (e.g., holidays or major sales), processing times may be slightly longer. We will notify you of any significant delays.

2. Shipping Time

We ship to addresses within the United States and to selected international destinations.
Delivery times are estimated as follows:
- Standard Shipping: approximately 5–8 business days for domestic (US) orders, and 10–20 business days for international orders.
- Expedited Shipping: approximately 2–4 business days for domestic (US) orders, and 5–10 business days for international orders.

Note: These are estimated timeframes only. Delivery can be affected by carrier performance, customs processing, weather, or other factors beyond our control. We are not responsible for delays caused by the shipping carrier or customs.

3. Shipping Costs

Shipping costs are calculated in real time at checkout based on destination, package weight, and the selected shipping method.
Free shipping may be offered from time to time on qualifying orders. Any free shipping promotion will be clearly stated at checkout and is subject to its specific terms.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number and carrier information.
You can use the tracking number to monitor your package's progress. Please allow 24–48 hours after receiving the confirmation email for the tracking information to update.

5. Shipping Address

Please make sure your shipping address is complete and correct at the time of checkout. We cannot be held responsible for packages lost or delayed due to an incorrect or incomplete address provided by the customer.
If you need to change your shipping address, please contact us as soon as possible at 05.scanty-mash@icloud.com. We will do our best to update the address before the order is shipped, but this is not guaranteed once the package is in transit.

6. Customs, Duties & Taxes (International Orders)

For international shipments, customs duties, import taxes, and fees may apply upon arrival in the destination country.
These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
Customs policies vary widely by country. Please contact your local customs office for more information on potential charges.
Please note that customs processing may delay delivery of international orders.

7. Lost, Damaged, or Missing Packages

Damaged in transit: If your package arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging. We will assist you with a replacement or refund in accordance with our Return Policy.
Lost or missing packages: If your tracking information shows "delivered" but you have not received your package, please:
1. Check with your neighbors or building management first.
2. Wait 2–3 business days in case of a misdelivery or delayed update.
3. Contact us at 05.scanty-mash@icloud.com with your order number, and we will investigate with the carrier.

8. Undeliverable / Returned Packages

If a package is returned to us due to an incorrect address, refused delivery, or non-collection, we will contact you to arrange reshipment.
The customer will be responsible for any additional shipping costs to reship the package. If you do not wish to have the order reshipped, a refund may be issued for the product (excluding shipping costs) after the package is received back at our warehouse.