Refund policy

Thank you for shopping at My Store. We want you to be completely satisfied with your purchase. If you are not entirely happy with an item, we're here to help.

1. Return Window

You have 30 days from the date of delivery to request a return. To be eligible for a return, the item must be:

Unused, unworn, and in the same condition as when you received it
In its original packaging with all tags, labels, and accessories attached
Accompanied by proof of purchase (order number, receipt, or email confirmation)

2. Non-Returnable Items

The following items cannot be returned:

Items marked as final sale or clearance (unless defective)
Gift cards
Downloadable / digital products
Items that have been used, washed, or altered
Intimate items and personal care products for hygiene reasons (unless defective)
Items returned after the 30-day window

3. How to Initiate a Return

To start a return, please contact us at:

Email: 05.scanty-mash@icloud.com

Please include the following information in your message:

Your order number
The item(s) you wish to return
The reason for the return
Photos (if the item is damaged or defective)

Once your return request is approved, we will provide you with the return instructions and the return shipping address.

4. Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to a defective, damaged, or incorrect item (see Section 6).
We recommend using a trackable shipping method, as we cannot be held responsible for items lost or damaged in transit back to us.
The customer is responsible for ensuring the returned item is packaged safely and securely.

5. Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days after inspection.
The refund will cover the purchase price of the item. Original shipping costs are non-refundable.
Please note that depending on your bank or credit card company, it may take an additional 3–5 business days for the refund to appear in your account.

Note: If you haven't received your refund after 10 business days, please check your bank account first, then contact us at 05.scanty-mash@icloud.com.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

Your order number
Photos of the damaged/defective item or incorrect product

Once verified, we will offer you a free replacement or a full refund, including the original shipping cost. We will cover the return shipping costs for these cases.

7. Exchanges

If you would like to exchange an item for a different size, color, or model, please follow the return process in Section 3. The fastest way to ensure you get what you want is to:

Return the original item (following the steps above), and
Place a new order for the desired item.

Exchanges are subject to product availability.

8. Late or Missing Returns

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted.

If you've done all of this and still have not received your refund, please contact us at 05.scanty-mash@icloud.com.